Policies

 

Getting Started

Our team of professionals are dedicated to providing catering for all occasions. This guide provides a wide range of offerings to satisfy your palate and meet your budget.

Don’t see what you need

Our team culinary experts can create something unique just for that will best suit needs. We also customize menus and meet vegetarian, vegan, and other dietary restrictions. We look forward to the opportunity to work with you! Please direct questions to the catering representative:

Office Phone Number: 586.795.7739
E-mail Address:

Eat Local

Eating items locally produced ensures freshness and supports our local economy. Whenever possible, we use produce grown within 200 miles of our café.

Staffing Guidelines

Our staff provides delivery and set-up 7:00 a.m. – 5 p.m. Monday - Friday. Events scheduled outside these hours will need to be coordinated with the Catering Representative in order to best plan for your event. If your event requires wait staff, they will be assigned to your event for set-up and will remain on-site throughout to maintain food and beverages at a rate of $25 per server, per hour. Staff will also be responsible for the complete clean-up of your event. Please discuss your specific needs with your Catering Representative.

Guarantees

To professionally prepare for each event, we request that you guarantee the number of guests attending your event at least three business days prior to the event. If no changes are confirmed, service will be provided and billed for the original number of guests.

Late Orders

We suggest that your catering arrangements be made as early as possible. Catering should receive your menu at least two weeks prior to the event. However, we understand that some events may not be confirmed with this much advance notice. In these instances, please contact us as soon as your event is confirmed so that we may begin planning for your event.

Cancellation Policy

We know that at times you may need to cancel an event with short notice. Due to our advance preparation, compete cancellations within 48 hours will not incur any charges. Cancellations within 24 hours will incur a charge of 50% of the total, and less than 24 hours may incur the full cost. Your catering representative will be able to walk through any potential costs incurred at the time of the cancellation.

Linen and Skirting

For your convenience, we are also available to assist in the selection of linens, bar set up and floral arrangements. Black linen is included in the cost of all hot buffets and plated meals. For additional tables, black linen will be charged at a rate of $8.00 per table and house skirting will be charged at a rate of $30 per table. Specialty linen is also available for an additional charge. Please speak with your Catering Representative.

Dinnerware

White china, glasses, and stainless steel flatware are available upon request for an additional cost. For non-china events, we provide disposable packaging, dinnerware, and cutlery at no additional charge. Specialty disposable dinnerware is also available for an additional charge Please speak with your Catering Representative for selections.

Miscellaneous

For the safety and well-being of our clients and guests, food and beverages are not permitted to leave the premises of a catered event.

Last minute and Quick service guide

If you’re looking for something quick and simple try our drop-off/pick-up menu.

Ordering Procedures

All orders should be placed on line at the locations designated CaterTrax website or email your Catering Representative.